Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'our' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website might use cookies to monitor browsing preferences.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
For students / parents:
You have the right to withdraw from any tuition slots by sending us an email on
[email protected] within 14 days of sending us an online or manual application form, without giving any reason whatsoever. Text/WhatsApp messages, Facebook messages or simple phone calls will not be considered as withdrawals. After the period of 14 days expires no withdrawal will be possible and the following terms and conditions below will apply:
1. Moreover if you have selected to start tuition slots before the 14 day period, you are hereby acknowledging that you will lose your right of withdrawal for those lessons which would have already been given within this period.
2. Cancellation or moving of the booked slots has to be made at least 48 hours before the date of such lesson or lessons by sending an email on
[email protected]. Such slot will be moved to a mutually convenient date and time, within that same week or else, the week after. If however one is unexpectedly sick before a session, a scanned medical certificate to
[email protected] is required in order to move such lesson to another date or time. In case of one-to-one sessions, these will be replaced with a session on Skype. Text/WhatsApp messages, Facebook messages or simple phone calls will not be considered as cancellations. Without the above procedure any unattended sessions shall still be invoiced and be due or if already paid shall not be refunded. Note that extra sessions requested by a student outside the normal set of sessions, cannot be cancelled.
3. If one intends terminating the full sessions, for whatever reason, one is to notify us 3 weeks in advance by sending us an email on
[email protected]. Text/WhatsApp messages, Facebook messages or simple phone calls will not be considered as termination requests. One is moreover bound to pay for any lessons within those three weeks from notification of termination, whether one attends for such sessions or not.
3.1 Failure to settle payment within 10 working days from due date of invoice, whether this is for a lesson taken and not paid for yet (on teacher's good will) or else within the 3 weeks notification not settle, this will incur an additional EUR 25 administration fee. Student / Parent will be notified via email.
3.2 Failure to settle payment within 20 working days from due date of invoice, whether this is for a lesson taken and not paid for yet (on teacher's good will) or else within the 3 weeks notification not settle, this will incur an additional EUR 50 administration fee. Student / Parent will be notified via email.
3.3 Failure to settle payment within 30 working days from due date of invoice, whether this is for a lesson taken and not paid for yet (on teacher's good will) or else within the 3 weeks notification not settle, interest at 8% will be incurred on the amount due.
4. In the case of both online tuition, students will be provided with a direct channel with the tutor through Skype. Any communication can be carried out only via the group chat created.
5. In the case of in-home tuition, students or parents can send any queries, homework or information to the email address
[email protected] or else via WhatsApp on (00356)79401017. This will be forwarded to the respective tutor/s accordingly.
6. In the case of a closed group (i.e. a group of students requests to have a group designated only to themselves), sessions or slots, whereby one of the students is not available, will be rescheduled. Should the rescheduled session or any session, not be attended, refused or we are notified last minute of a cancellation, then the full payment of the session will still be charged, if at least one of the students attends.
7. In the case that a closed group is changed to one student, student will be charged our rate on a one-to-one basis.
8. In the case that a tutor is unable to continue providing the tuition, for whatever reason, the tutor will be replaced. Terms and conditions for cancellation and/or termination of sessions will remain in place.
Any refund requested, due to cancellation or termination, will be bound by a 50% surcharge on the refunded amount or EUR 500, whichever is of lowest value, retained by us, covering registration, together with the deduction of any bank fees incurred for bank transfer. This amount cannot be transferred to credit for tuition. In the case that students would have obtained notes as part of their full package, €75 will be retained to cover such notes.
In the eventuality that schools have to close, or in-person interaction not allowed, any service which was to be rendered, will be carried out online.
Should a student fail to pay for the next set of lessons, by the last paid day of tuition, no lesson will be provided.
One is to apply and book for courses at least 48 hours before they want to start the lesson / session, with online payment being carried out 24 hours before session is to commence. Failure to carry out payment on time, will not confirm rescheduling of the session, if this is on a one-to-one basis, should this be a group course, student will start as of the following session. Failure to pay, will cancel application and booking. Any payment is to be carried out with a proof of payment sent via email.
Online Lessons
Online lessons cannot be recorded by student unless tutor is notified in writing. Online lessons can be recorded internally, to help us improve our service, although such recording will never be disseminated from our end. Recording and dissemination (or non-dissemination) of lessons will be charged with the appropriate legal procedures.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malta.